Warranty Policy

CUSTO warrants that all furniture to be free of defective materials and workmanship. Warranty commences from the date of delivery.

If, during the warranty period, a product is deemed defective due to a manufacturing defect, custo will repair or replace part(s), at custo’s option. This Warranty covers the replacement or repair of any product that has a manufacturing or material defect that is not the result of normal wear and tear, or a natural characteristic of the material used.

This Warranty is not transferable and any subsequent purchaser buys the product ‘as is’, is without the protection of the Warranty. The warranty does not cover products used for commercial purposes, which is not exclusively used as office furniture.

1. CLAIM PROCEDURE
Any claims will have to be emailed to [email protected] attached with photos of defects, order number, and parcel number.
2. LIMITATIONS AND EXCEPTIONS

Proper care and usage are essential to preserving your rights under this warranty. This warranty does not apply if your custo furniture is damaged by using detergents, abrasives or other harsh cleaning agents.

This limited warranty does not cover damage resulting from negligence, abuse, normal wear and tear , or accidents: including (but not limited to) burns, cuts, scratches, tears, scuffs, watermarks, indentations or pet damage.

The warranty does not apply if the product is used outdoors.

Any product modification by consumer or other parties not authorized by custo will void this limited warranty.

CUSTO's decision on all issues relating to complaints as to defects either of workmanship or materials shall be final and conclusive. Any decision to repair or have part(s) replaced shall be at custo’s sole discretion.

Any item repaired or replaced under this Limited Warranty will be covered by the Limited Warranty for the remainder of the original warranty period only.

This warranty covers in respect of manufacturing defects detected within the warranty period, the cost of material components, replacement parts, labour and transportation charges.

With respect to manufacturing defects detected after warranty period, the cost of material components and replacement parts, with all labour charges and transportation costs (if any) to be covered by the Purchaser.

3. WARRANTY PERIOD
Safety and quality is a big part of any CUSTO product. We conduct stringent in-house quality of our products which is why we offer you one year warranty per piece of furniture ordered from the date of delivery.