Frequently Asked Questions

WHAT IS CUSTO?
CUSTO is an online one-stop-shop to design and order your own furniture. You can get your own customized storage furniture such as book-shelves, cabinets, sideboards at our website.
WHAT CAN CUSTO DO FOR YOU?
With CUSTO you are enabled to design your own furniture for your apartment or office according to your measurements. You are able to get individual and customized furniture that you only you will have.
WHAT KIND OF FURNITURE CAN DESIGN AND ORDER WITH CUSTO?
For now, we focus on storage furniture. You can create your own shelving units, wardrobes, sideboards, show racks etc.
HOW MUCH DOES IT COST?
The price for CUSTO storage furniture ranges from around $200 - $2000 per piece, according to the size and design features you are adding.
DO I NEED TO ASSEMBLE THE FURNITURE MYSELF?
We deliver the furniture to your doorstep and you can choose whether you want to assemble it yourself or to get it assembled by our friendly team.
WHEN DO I NEED TO MAKE PAYMENT?
Yes. After you have created your design and at the point of submitting your order, we are asking you to make payment on our check-out page. You can pay using Visa or Mastercard.
HOW CAN I MAKE PAYMENT?
We offer debit and credit card payment via Visa and Mastercard.
DO YOU HAVE A SHOWROOM?
At this point of time, we are available only online to give you the most flexibility to design and order your furniture.
CAN I PLACE AN ORDER OVER THE PHONE?
CUSTO is an ecommerce website and as such we do not accept telephone orders. We do however have a dedicated customer service line to help you with any questions and to guide you through the purchasing process.
WHAT IS YOUR REFUND POLICY?
For a complete overview about our Sales and Refund Policy, please click here.
IS THERE WARRANTY ON THE PRODUCT?
We provide one year warranty from date of delivery for any damages that are not caused by negligence, misuse, normal wear and tear and poor maintenance. As such only product and material malfunctions are covered. For more information please check our Warranty Page .
CAN I SELF-COLLECT THE FURNITURE?
Yes, you may collect the furniture yourself. Please contact us at [email protected] or call us at +65 9810 6417 to arrange self-pick-up.
HOW WILL MY ORDER BE DELIVERED?
We will deliver your order within 1-3 weeks after you have submitted your order, excluding weekends and public holidays. We work with delivery service companies in Singapore and overseas which will arrange the exact time of delivery with you.
HOW MUCH DOES DELIVERY COST?
The first attempt of delivery is free. If the first attempt to deliver should be unsuccessful we will charge another $30 re-delivery fee. You can find more information about our delivery charges on our Delivery Page.
HOW LONG DOES IT TAKE FOR MY DELIVERY TO ARRIVE?
We will deliver your order within 1-3 weeks after day of payment, excluding weekends and public holidays.
WHEN DO YOU DELIVER?
We deliver Monday to Saturday 10am to 8pm, except public holidays.
CAN I CHANGE DELIVERY TIME?
Yes, please contact us at [email protected] or call us at +65 9810 6417 to arrange a slot.
CAN I TRACK MY ORDER?
Yes, we will send you an order confirmation and tracking number upon completion of your booking.
HOW DO I SUBMIT A CLAIM?
Should there be any fabrication or material malfunction that is not the result of reasonable wear and tear, please send us photos and description of the nature of damage to [email protected]. Please refer to our WARRANTY AND REFUND POLICY here .
CAN I REQUEST FOR A REFUND IF I DON’T LIKE THE FURNITURE I DESIGNED?
We are sure that you are going to love your furniture. However, if you ordered with us but don’t like the result or it doesn’t fit as expected, we enable a refund within the first 5 fays from date of delivery, which is subject to a refund fee of 20% of the sales price. Please make sure that you design your furniture carefully and that you use the right measurements.
CAN I CANCEL OR CHANGE A PENDING ORDER?
Please inform us within 24 hours from date of order submission if you wish to cancel or if you want to make changes to the order. After the 24 hours period, we cannot change or cancel the order.
WHAT HAPPENS IF I GET INJURED HANDLING CUSTO FURNITURE?
Our furniture is not a toy and handling or moving furniture can cause injuries if not done carefully. Therefore, we are not liable for any injuries caused by handling CUSTO furniture.
CAN I DISMANTLE CUSTO FURNITURE?
Our joints that are holding the wood together are super strong and therefore it is currently not possible to dismantle CUSTO furniture. It is built to last.
WHAT ARE THE MINIMUM AND MAXIMUM DIMENSIONS OF CUSTO FURNITURE?
The minimum dimensions are:

Width 18cm, height 18cm, depth 20cm.

The maximum dimensions are:

Width 235cm, height 235cm, depth 80cm.
DO I NEED TO FIX SHELVES AT THE WALL?
We advise to affix narrow and tall shelves to the wall to improve stability. We are going to send you a kit that helps you to fix a shelve to the wall with your order.
IS THERE A MANUAL FOR ASSEMBLING THE FURNITURE?
Yes there is! Every unique piece of furniture also comes with a unique manual to guide you through the assembly process. The manual will be sent to you as a pdf file.
DO YOU USE CM OR IN FOR MEASUREMENTS?
CUSTO’s design platform is based on the metric system. Please be careful to use cm for your measurements.
DO YOU DELIVER OVERSEAS OR ONLY IN SINGAPORE?
CUSTO is currently only available in Singapore, if you are interested in our products do get in touch with us and we will update you when it is available in your country.